Services science, security, and risk
“Much real world data about service systems often has a proprietary nature and security concerns associated with it. The confidential feature of the data may require novel methods of archiving and releasing. Unlike many other subjects, service science researchers must focus their efforts on establishing appropriate legal, social, and economic conventions around data sharing for specific purposes.” (IfM and IBM 2008, p. 13)
“The service-dominant logic advocates that service (singular) involves value-cocreation interactions as service systems create, propose and realise value propositions. The interactions may include things, actions, information and other resources. Value propositions are built on the notion of asset sharing, information sharing, work sharing (actions), risk sharing as well as other types of sharing that can create value in customer-provider interactions.” (IfM and IBM 2008, p. 17)
“The need for more business-to-business service research, including global logistics and lean operations is growing. The trend toward self-service technologies that provision service locally, but are often deployed and maintained by globally integrated enterprises, will drive demand for in-the-field maintenance and security service capabilities.” (IfM and IBM 2008, p. 26)
Source: University of Cambridge Institute for Manufacturing (IfM), and International Business Machines Corporation (IBM). 2008. “Succeeding through Service Innovation: A Service Perspective for Education, Research, Business and Government,” University of Cambridge Institute for Manufacturing, Cambridge, UK.
